What methods of payment do you accept?
John Woodcock Illustration accepts all electronic payments through PayPal. You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. Personal cheques are also accepted, but orders cannot be shipped until your cheque clears. Also, items paid by PayPal eChecks will not ship until PayPal clears the funds (usually this takes 4-6 days. If you have questions about online payment through PayPal, just contact us for assistance shop@johnwoodcockillustration.co.uk

Do you ship internationally?
Yes, we do take overseas orders but you will need to contact us first either at shop@johnwoodcockillustration.co.uk or on (+44)01728 638844, so that we can calculate the shipping for you according to the weight of your total order. Please let us know what products you are interested in ordering, the quantities and the delivery address so that we can get back to you quickly with the total cost including shipping.

How long until my order arrives?
We will aim to despatch John Woodcock Illustration orders as soon as possible, usually within a maximum of 4 business days from order placement. If this is not the case, you will be notified immediately. If an item has a longer lead-time, or is custom made, this will be highlighted in the product details, so that you will know before adding it to your cart.

What type of shipping and handling do you offer?
All items are shipped via Royal Mail within the UK. We take care to make sure that your John Woodcock Illustration order arrives in the best possible condition. A confirmation will be sent by email when your item has shipped. If you would like to receive your items more quickly, please contact us at shop@johnwoodcockillustration.co.uk. Timeframe for orders shipped domestically is 1-4 business days from despatch at Post Office.

How much does shipping cost?
Our shipping is free within the UK for all orders.

What is your return/refund policy?
We offer a refund/return policy on the full price of the item if it is unused and in saleable condition within two weeks of receipt of delivery. We cannot unfortunately refund return shipping costs. We reserve the right to deny returns if the item has been used or is no longer in new or saleable condition. John Woodcock Illustration strives to make your shopping experience a happy one, and with our low shipping rates and affordable prices, we aim to please from the start.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

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How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

If you have any questions that are not answered here, then please feel free to contact us at shop@johnwoodcockillustration.co.uk. Thank you.